Billing & Support
Last updated: 19 October 2026
This page explains how to recognise a charge from The AI Look, how to cancel, how to get an image fixed and how to ask for a refund. If anything here is unclear, email us before contacting your bank. We can usually sort out a billing problem the same day.
1. Contact Us
- Email: finance@theailook.com
- Reply time: within 1 business day.
- Please include: the email address on your account, the date and amount of the charge, and what went wrong.
2. I Do Not Recognise A Charge
Our charges appear on card statements as THEAILOOK.COM.
The legal entity that bills you is VRCHITECTURE STUDIOS LLC, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702, United States.
All charges are in US dollars. Your bank may show a different amount in your local currency. These are the amounts we charge:
| Plan | Monthly | Annual (billed once a year) |
|---|---|---|
| Essentials | $19 | $190 |
| Starter | $49 | $490 |
| Growth | $119 | $1,190 |
| Pro | $279 | $2,790 |
Credit top-ups, bought separately on an active plan:
| Top-up | Price |
|---|---|
| 50 Credits | $29 |
| 150 Credits | $69 |
| 400 Credits | $170 |
Contact us first. We can usually fix a billing problem the same day. Our Terms ask you to contact us before starting a chargeback, and a chargeback on a legitimate charge may lead to suspension of the account.
3. How To Cancel
- Sign in and open the account menu at the top right.
- Choose Billing, or go straight to theailook.com/billing.
- Under your current subscription, click Manage billing. This opens our secure billing portal, run by Stripe.
- Choose Cancel plan and confirm.
Cancellation takes effect at the end of the billing period you have already paid for. Your plan stays active until then, and you can keep using your remaining credits up to that date. No further charges are made after that.
Credits left over when the period ends are not refunded and cannot be used while you have no plan. They stay on your account, and if you re-subscribe later they become available again alongside your new allowance. Cancelling does not refund the current period.
Once you cancel, the Billing page shows the cancellation and the date your access ends, and the billing portal shows the same.
To change plan rather than cancel, use Upgrade Plan in the account menu. An upgrade takes effect immediately: you are charged the price difference for the rest of the current period, and the extra credits are added straight away. A downgrade also takes effect immediately, the unused part of the higher price is credited against your next invoice, and your smaller monthly allowance applies from your next billing date.
4. Refunds
Our service delivers digital images and video as soon as you generate them, so subscription fees and credits are non-refundable once you have generated anything in a billing period. The full rules are in our Refund & Cancellation Policy. In short:
- The one exception. If you have not generated any images or video and have not used any credits in the current billing period, you can ask for a refund of that period's subscription fee within 14 days of the charge. We check this against your account activity.
- Top-up credits are not refundable, whether or not you have used them.
- Failed generations. If a generation fails for a technical reason on our side, the credits for it are returned to your balance automatically. You do not need to ask.
- Cancelling your plan does not refund the current period or any unused credits.
- Approved refunds go back to the original payment method through Stripe, in US dollars. Your bank sets the exchange rate and how long it takes to appear.
To request a refund, email finance@theailook.com from the email address on your account, with the date and amount of the charge. We will confirm whether the charge qualifies.
5. Fixes For Images That Came Out Wrong
Human fixes are included on the Growth and Pro plans. Our team reviews the image and re-shoots it at no cost to your credits.
| Plan | Fixes included | Fixed within |
|---|---|---|
| Growth | 10 a month | 48 to 72 hours |
| Pro | 30 a month | 24 to 48 hours |
To request a fix: open Projects, open the image, and click Request a fix. Describe what is wrong. You can follow every request under Fix Requests in the top menu, and reply there until it is resolved. Fix allowances reset at the start of each calendar month.
Fixes cover quality problems with an image, not a change of brief. Images made from an upload that our checks flagged at upload time, where you chose to continue anyway, are not covered.
On the Free, Essentials and Starter plans you can re-shoot any image yourself using your credits. If a generation fails on our side, its credits are returned automatically on every plan.
6. Credits
Your plan's monthly credit allowance resets at the start of each billing cycle, and unused credits do not roll over. Top-up credits are added to your balance and are valid until your next billing date, when any unused top-up credits expire with the cycle.
Your current balance is shown next to Credits in the top bar whenever you are signed in. The Billing page lists every credit you have received and spent, and the Credits page shows the date your allowance next resets.
7. Account And Data
To delete your account, open Settings from the account menu, scroll to Danger Zone, type DELETE to confirm, and click Delete My Account. This permanently deletes your account, including every image and video you generated. Any active plan is cancelled at the same time, so no further charges are made. The current period is not refunded.
What we keep and for how long is set out in our Privacy Policy. For data questions, email finance@theailook.com.
This page summarises our Terms & Conditions and Refund & Cancellation Policy. If anything here differs from those documents, the documents apply.